The institution version of MaskFit AR is available on the Web Portal and iOS 15+ mobile and tablet devices equipped with a TrueDepth camera.
The MaskFit AR app is available on the App Store. You can find the app by clicking on the shortcut
on Maskfitar.com or searching “MaskFit AR” in the App Store, and then installing the app.
You can request to create an institutional account by signing up as an institution within the app.
After the sign-up, you will receive a confirmation email, and one of our customer service representatives will contact
you for verification and to finalize the sign-up process. Alternatively, you can fill out and submit the
demo request form on the “Contact Us” page of our website. If you have any
questions, we encourage you to email us at firstname.lastname@example.org.
Inviting clinicians is done from the MaskFit AR web portal. Your account username and password can be used to log into the web portal. After the log-in, go to the Users tab and enter the email addresses of your clinicians to invite them to use MaskFit AR. Removing a clinician from the institution account can also be done on the same page on the web portal.
Once your account is activated, log in by opening the MaskFit AR app, entering your username (email address) and password in the spaces provided, and then tapping on "Log in”.
To reset your password:
Tap on the “Forgot Password” link on the MaskFit AR app Log-In page
Type your Email address and tap on “Reset Password”
You will receive an email from the MaskFit AR team. Follow the instructions in the email to reset your
Contact your institution administrator if you forgot your email address.
To change your password on the web portal:
Log in to the MaskFit AR web portal
Click on the “Settings” tab
Click the “Change Password”
Type your current password, new password and confirm your new password
Click on “Update” button
To change your password on the app:
Log in to the MaskFit AR app
Tap Account in the Side Menu
Tap the “Change Password” link on the Account page
Type your current password, new password and confirm your new password
Tap on the “Save” button
You can access your patient list on the web portal or within the MaskFit AR app.
APP: The patient list is displayed on the homepage of the app. To find a patient from the
list, type the patient’s name in the search bar.
WEB: The patient list is displayed on the Patients tab. Use the search bar to find a patient
from the list.
A patient can be added to the system by creating a profile for the patient. This can be done inside the app
or from the web portal.
APP: Tap on the “Create Profile” icon located on the top right corner of the
home page; after completing the questionnaire, the patient will appear on the patient list.
WEB: Click on the Add Patient button on the Patients tab; after completing the
questionnaire, the patient will appear on the patient list.
First, you need to search and find the patient from the patient list.
APP: Find the patient and tap on the patient card to open the patient profile. You can view
detailed patient information within the app by tapping on the Open Profile icon on the top right corner of
the Patient Information page
WEB: Go to the Patients tab, find the patient, and click on the patient card to open the
Patient Information page.
For existing patients who have a profile on the MaskFit AR:
APP: Find the patient, go to the Patient Information page and tap on the Invite link.
WEB: Go to the Patients tab, find the patient, and click on the Invite link.
For new patients who do not have a profile on the institution account:
APP: Go to the side menu, tap on the Invite button, type the patient’s email address,
and tap on the Send button.
WEB: Type the patient’s email address in the field provided on the Patients tab and
click on Invite.
After inviting a patient, their status changes to Invited. The invitation date is also displayed.
To Re-Invite a patient or to send another invitation reminder, tap on the Resend Invite link on the Patient
Patient information can be edited or updated by both clinicians and patients. For instance, if a patient has
a profile on an institution account, and also using the app on their mobile device; both the clinician and
the patient can edit or update the information; however, MaskFit AR only stores the most recent updates.
APP: To edit patient information, tap on the Open Profile icon on the top right corner of
the Patient Information page. This will open the patient questionnaire where you can edit the information.
Click Next after making changes on each page, and tap on Finish on the last page to save the changes.
WEB: Find the patient from the patient list and open profile. Make the changes and click on
the Save button.
To set up a reminder message, go to the Patient Information page and tap on the Replenishment
Reminder link. You will be redirected to the Reminder Setting page. Set up the reminder cycle and start date and
tap on the Save button. After a reminder is successfully set up for a patient, the reminder status on the
Patient Information page changes from OFF to ON state.
Only the institution administrator can change the replenishment message. This can be done on the
Communication tab on the MaskFit AR web portal.
Hold the webcam or iPad parallel to the patient’s face and at the same level as the patient’s eyes. Ask patients
to remove glasses and hats. Perform the scan in a well-lit environment and avoid shadows and/or direct lights on
the patient’s nostrils.
After creating a profile for a patient or finding a patient from the patient list and opening their patient information page:
APP: Tap on the floating button on the bottom right corner of the page. Tap on Scan Face to go to the 3D
scanner view. Follow the instructions displayed on this page to scan the patient’s face.
WEB: Click on Scan Face on the Patient Information page. Scan the patient’s face by clicking on the icon
to open the scan page, or send a scan link to the patient by email or SMS.
You can scan a patient’s face as many times as you like by tapping/clicking on the Scan Face in the app or web portal,
or re-sending the scan link to the patient.
For a new patient, first, you need to scan the patient’s face and complete the patient's profile. This
can be done by sending a scan link to the patient. Once the scan and clinical data is received, you can view
the recommended mask list by tapping/clicking on the Scan Results from the Patient Information page. To view
a list of a specific type of mask, select Mask List by Type from the portal or by tapping on the menu icon on
the top right corner of the mask list page on the app.
For the existing patients who already have facial measurement and clinical data, tap on the Add Mask link
on the Patient Information page, tap on the Existing Measurements and tap on the Find Mask button.
You can replace any existing patient mask by tapping on the Replace button on the mask card and
selecting a new mask from drop-down mask type, brand, name, and size lists.
Deleting a mask can be done by simply tapping on the delete icon on a mask card in the Patient
Information page or opening the patient profile and removing a mask from there.
Only institution admins can send emails to all the patients. This can be done through the MaskFit
AR web portal, Communication tab.
On the web portal, click on Message Board tab, find the patient by searching the Contacts list,
click on the patient’s name and start sending messages. Messages can be text or any file formats including
documents, images, videos, etc.
MaskFit AR allows institutions to send a pre-populated message to their patients to remind them
of their eligibility for mask replenishment. To set up and send a reminder message:
On the Patient Information page, tap on the Replenishment Reminder link
Select the date for sending the first message
Select the message frequency based on the patient’s insurance coverage
Tap on the Save button
After saving, a message is sent to the patient on the selected date and cycle.
The pre-populated replenishment message can only be edited through the MaskFit AR web portal, by
the institution admin.
All the order notifications appear on the Notifications page on the web portal and on the app.
The notification shows the date, basic patient information, and the mask they have ordered. Upon receiving the
notification, the status of the order is Pending. After finalizing the order process, the user can tap on the
Complete button on the notification card to change the status to Completed.
Our algorithms use several parameters to select and rank a recommended mask list for a patient.
The parameters used in mask selection and ranking include facial measurement data, clinical data, demographic
data, satisfaction matrix, historical mask data, etc.
The MaskFit AR algorithms have been tested in several clinics across North America since 2016,
by many sleep therapists and patients. Additionally, the platform is currently being used and validated by a
group of sleep medicine experts in the largest health organization in the United States. We continuously implement
changes and modify the algorithms to further improve the accuracy of both facial measurements and the mask